Navigating
Hurricane Irma insurance claims
With Hurricane Irma finally gone,
Floridians are left with the sometimes daunting and exhausting task of cleanup.
If you are one of the hundreds of thousands
of Florida residents who sustained property damage during Irma, you are going to
have to file an insurance claim to help cover repairs.
So how do you get
started? Who do you call? How do you
make sure you get what you are owed from your insurance company? How do you
avoid being the victim of a scam?
First, and foremost, DO
NOT SIGN ANY CONTRACT FOR REPAIRS WITH ANYONE WITHOUT THE APPROVAL OF YOUR
INSURER. In recent months leading up to
Irma, Florida has been plagued by what has been termed “assignment of benefit
abuse”. This occurs when an insured
signs over, or “assigns”, its rights under an insurance policy to a 3rd
party vendor. In such instances, policy holders
no longer have the right to insurance payments.
Instead, those rights belong to the contractor. The problem has become so pervasive Florida’s Chief Financial Officer has recognized that assignment of benefit abuse
is driving up the cost of insurance of every sector in the State of Florida,
and it seems likely the Florida legislature will soon be addressing the issue.
That having been said, here
are some tips to make filing damage claims as simple as possible:
1.
Locate all insurance policies. This may include a homeowners’
policy, flood policy, umbrella policy boat policy or and an automobile policy.
2.
Make an inventory of all damaged
property. Either in writing or better yet, take photos or shoot
video footage before attempting any repairs.
3.
Protect
your property any further damage. You have an obligation
to the insurer to take reasonable steps to prevent further damage.
4. Report your claim as
soon as possible. Believe it or not, many insurers handle hurricane
claims on a first come, first served basis.
5. After you file the claim, be
sure to write down your claim number. You will need it every time you speak to the insurer or an
adjustor.
6. Keep ALL your receipts. Whether it be for
emergency expenses to secure your property
or any living expenses.
7. Ask your adjuster if he is an
employee of the insurer or an
independent adjuster. Many times independent adjusters aren’t authorized to
make claim decisions so you will also need to get the name of the in-house adjuster
handling your file.
8.
Document
each and every contact with your insurer.
This may come in
very handy down the road if the actions by the insurance company give rise to
an claim against them for bad faith.
9.
Never
accept the Insurer's First Offer. Everything is negotiable.
10.
Never take the adjuster's word on anything. You
can request a second opinion and importantly, you probably have the right to
mediation and/or an appraisal under your policy.
11. Stay On Top of Your Claim. Generally speaking, insurance companies do delay is
commonplace in processing insurance claims. Remember, the squeaky wheel gets
the grease.
12. If
you need disaster assistance it
is available from the Federal Emergency Management Agency.
13. Be wary
of strangers who come to your door claiming to be insurance adjusters or
contractors. If you suspect fraud, contact the Florida Department of Financial Services, or call the Division of Consumer Services Insurance
Consumer Helpline at 877-693-5236.
14.
If your
insurance company has denied your hurricane damage claim or has failed
to pay you a fair amount, contact Guy Yudin & Foster, LLP., or if you prefer, call 772.286.7372 right away. Our Florida insurance claim attorneys can
help walk you through the process from day one ensuring your rights and
interests are protected every step of the way.